What a backup order does
Your backup order automatically processes if you do not meet your monthly Product Point commitment. The order is charged to your account. Customizing it helps you receive products you would actually use if you miss your regular order.
Customize it online
- Sign in to The Wellness Store website.
- Open My Account.
- Select Edit Backup Order / Select Pack.
- Choose Customized Backup Order.
- Search for and add the products you want. Meet or exceed the Product Point commitment shown in your account.
- Select Continue to save, then review your selected backup order.
Menu labels can change. If you cannot find the setting, use The Wellness Store’s official backup-order help or call Customer Service.
Prefer help by phone?
Call The Wellness Store Customer Service at 208-534-3000. A representative can help customize your backup order and answer account questions.
Customizing is not placing this month’s order
Changing your backup selection does not complete a regular order. Finish your monthly checkout before the applicable deadline to choose that month’s products yourself.
Official reference: The Wellness Store’s current instructions. Reviewed October 6, 2026.
Need a hand? Contact the person who invited you here, or call The Wellness Store Customer Service at 208-534-3000.
Open my The Wellness Store account